Watch live newscasts, get breaking news and sign up for push alerts – download now. Even if payment plan signups are low, Olson argued that it doesn't make sense to end the moratorium now. Copyright 2020 WBTV. “Because of the pandemic, we’ve temporarily suspended disconnections for nonpayment. "The data is sort of all over the place," said Kerwin Olson, executive director of consumer advocacy group Citizens Action Coalition. Duke Energy will not disconnect any customer’s service for non-payment, in order to give customers experiencing financial hardship extra time to make payments. (WGHP) Duke Energy is suspending disconnection for nonpayment effective immediately, according to a statement from the company. Thank you.”. Duke Energy never asks for personal information over the phone or demands payment using money orders or gift cards. Connect with IndyStar’s environmental reporters: Join The Scrub on Facebook. Since many of our customers may be facing unusual financial hardship, we are suspending disconnection for nonpayment effective immediately. How to set up a payment plan: Call NIPSCO nat 1-800-4-NIPSCO or set it up online at A Greensboro couple and their family have actually run Yum Yum Better Ice Cream and Hot Dogs for nearly 115 years. They only need to report to county health departments, which, in turn, do contact tracing. Customers facing disconnection: 20,170 customers were two months behind on utility bills at the end of June, according to most recent numbers available from Duke Energy. Customers who have signed up for payment plans: 3,094 people had signed up for payment plans by the end of June, the most recent date available. The commission regulates investor-owned electric companies such as Charlotte-based Duke Energy … The commission also ordered utilities to suspend late fees, deposits, disconnection and reconnection fees until then. If you're facing utility bills, experts say it's important to sign up for a payment plan as soon as possible. Customers facing disconnection: 9,708, as of Wednesday. Payment plan options: Northern Indiana Public Service Company extended its  payment plan options to as long as six months and 12 months. Please rest assured we are doing everything we can to mitigate this situation and we will keep you updated as we receive more information.". Duke Energy is restarting its service disconnections for non-payments Wednesday after suspending them during the pandemic to help customers. Some of these criminals also use caller-ID spoofing to replicate a utility’s customer service number. Contact IndyStar reporter London Gibson at 317-419-1912 or © 1998 - 2020 Nexstar Inc. | All Rights Reserved. Ayden officials said, "In an effort to be transparent with our citizens, despite precautionary measures, we have identified positive cases of COVID-19 within our Police Department. Customers are also encouraged to consider using the online self-service options to avoid longer wait times. In the same Wednesday order that reinforced the moratorium's August 14 end, the IURC extended the amount of time utilities must allow people to sign up for a payment plan to October 12. Customers facing disconnection: 15,439 Vectren North customers and 5,338 Vectren South customers were 60 days or more behind on their bills at the end of June, the most recent date with available data. Customers can get more scam and fraud prevention information at Duke Energy’s Fraud and Scams web page.

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