You need to report the loss of your card immediately so that it can be blocked in order to avoid its misuse. All the forms you need will be available in Citibank Form Centre. Level 1- This is the basic level wherein the customer uses any of the above media to book his complaint or to raise a query and a phone banking officer provides him with a relevant solution. Dr. Radhakrishnan Salai, Mylapore, ACROPOLIS, 9th Floor, Click here for complete contact details of the Nodal Officers/Principal Nodal Officer. If the customer is satisfied with the solution, there is no need to go to the next level. We are committed to providing you with world class products and services. Call 1800 266 2400 (India Toll free) / 022 4955 2400 between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays. They can call the following numbers to avail customer services related to credit cards, Citibanking, Suvidha and loans: 1860 210 2484 If you are sending the letter through ‘Ordinary Post’, use this address-, Citibank N.A., P.O. It will take 2 mins and is absolutely free. Don't have a user ID? If you need general information on a particular product, choose the product from the categories menu given on the right panel. Looking for instant response to your query? *No. In case you have not yet registered for the online banking services, you can generate an IPIN and User ID here- If the customer has queries or complaints related to a particular branch, he can also contact the branch directly. During this period, it spearheaded technological advancements such as bringing the ITES industry in financial services. Do not forget to quote your interaction reference number and first point of contact with the bank. This includes loan application forms, standing instruction form, beneficial ownership declaration form, etc. Write to us through secured channel and get personalized response to your query. Citibank customer care emergency helpline numbers are, Apart from the loss of card, you can also use the above two numbers to report-. Please click here, for a comprehensive list of product related FAQs. Level 2- If the customer is not satisfied with the solutions provided in Level 1, he can escalate the concern to the Head Customer Care. Write to Head - Customer Care, in case you would like to follow up on an unresolved query. Chennai – 600 004. To write to our Senior Management instantly, please use the below links. In addition, Citibank also has different TTY/TDD lines as well. One has to enter the question in the box provided and after submitting, the answer will appear on the screen below the question. Don't miss out on checking your credit score. Citibank customer care allows account holders to get their issues resolved or queries answered by calling the customer care number. First, you will be asked to select a preferred language. All scheme related data and information are provided by Value Research Organization. Try our virtual query assistant. In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. The email should also mention the complaint number generated in Level 1. Sometimes, the solution would be in the form of a link where you can find better answers on your inquiry. Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004, Citibank customers who have registered for online banking services can easily raise their query online. They can call the following numbers to avail customer services related to credit cards, Citibanking, Suvidha and loans: NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Citibank has a general toll free customer care number that the customers can use for addressing all their concerns and reporting on any issues faced by them. If you are not an existing customer of Citibank and need information on their products and services, press the respective key and your call will be connected to a phone banking officer who will guide you further. We are at your assistance seven days a week, round the clock. ., Mail Room, Click here to write instantly to Mr. M. Dhananjayan. For the complete list of senior management, please click here. Please click here for details of the Banking Ombudsman scheme. CIN No. Fill out the required forms and mail it to-, Citibank Card Center, PO Box # 4830, Anna Salai Post Office, Chennai – 600 002. Currently, the bank has several products in its portfolio including credit card, personal loan, savings account and a lot more. On dialing, you will be greeted by the Self Service Option which will guide you to the account enquiry or transaction of your choice. Mr. M. Dhananjayan, Level 3- If still not satisfied, the aggrieved customer can escalate the matter to the Principal Nodal Officer of Citibank by writing an email addressed to How do I transfer funds to my Rupee Checking Account in India? Head Customer Care can also be reached on 044-28501242 or 022 4955 2425 between 10:00 AM and 6:00 PM IST (Monday to Saturday). A list of FAQs related to the chosen product will appear on the screen. You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. Principal Nodal Officer, U74900HR2011PTC044581 © Copyright 2010-2020 If you are looking for information about our products & services or wish to reach us, make a selection below to get started. Click here to download a handy guide of the Interactive Voice Response (IVRS). For common queries, customers can also visit Citibank ‘Ask Me’ section. Paisabazaar Marketing and Consulting Private Limited © option and there are no other active cards linked to your account, your Citibank Online/Citi Mobile access will also get blocked.

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